Identification

Never introduce a person to the bank whom you do not know

Cheque books

Always keep chequebooks and passbooks under lock and key. Do not keep any blank cheque leaf signed.

Specimen Signature

Do not keep your specimen signature with your passbook/ chequebook

ATM/ Credit Card

Always keep ATM / Credit card in your effective custody. Do not divulge your PIN of ATM / Credit Card or password of Internet Banking to any one.

Updation of Passbook

Get your passbook updated frequently. Obtain your statement of accounts on time. Examine the transactions and bring any discrepancy to the knowledge of bank.

Loss of Chequebook/ ATM Card/ Credit Card

Loss of cheque book/ ATM Card should immediately be brought to the notice of the bank. Loss of Credit Card to be informed immediately to SBI Cards on helpline and also send intimation to SBI Card.

Stop Payment

If you want to stop payment of any cheque issued by you, send intimation to the bank and obtain receipt of noting of instructions.

Crossing of cheques

Always cross cheques before sending them for depositing into your account.

Issue of Cheque/Draft

While writing a cheque/ purchasing a draft, preferably include the name of the payee's banker in the cheque/draft to avoid its misuse. While mailing, always use registered post/ reputed courier only.

Cheque Return memo

If payment of a cheque deposited into your account has been refused by drawee bank, insist on a return memo, giving reasons of return. This will help you in taking action against drawer.

Operation in Safe Deposit Lockers

Locker keys should be kept safely.

Ensure to close the locker after every operation.

Product information

Before choosing a particular loan product, obtain information from the bank about all relevant loan products.

Acknowledgment of Application

Obtain acknowledgement for receipt of loan application

Interest rates

Keep yourselves informed about latest applicable interest rates. Current interest rates are available at bank's website (www.statebankoftravancore.com). You are also entitled for receiving notice of change of interest rate

from the Bank.

 bank.

Reasons for rejection

Reasons for rejection of loan applications would be conveyed to small borrowers seeking loans upto Rs 2 lacs.

Copy of documents

Obtain a copy of security documents executed by you

Cheque Books custody

Keep cheque books in safe custody

Account statement

Obtain account statements on time from the bank and reconcile the entries promptly

Service Charges

Obtain details of any service charge levied to your account

Insist on your  buyers advising L/C  through your bankers. If you receive L/C directly from buyer,  deposit it with  your banker  and  advise them that you intend  to negotiate the documents under  the L/C  so that your banker may ascertain the  genuineness of the L/C.  Before  dispatch of goods,  ascertain from your banker, whether they are willing for negotiation of bills under that L/C.

The terms and conditions of the L/C should be read carefully and documents should be prepared  accordingly.  If any of the terms/ conditions are difficult to comply  with  then  the  buyer  should be  asked to  arrange  for  suitable amendments before desptch of the goods.

Irrespective  of  an  L/C  being  furnished, before  entering  into  commercial transactions  with  any  party  independent  inquiries  need  to be  made  to ascertain genuineness, trustworthiness, track record and competency of the other Party.

For the Beneficiary

Ensure that the guarantee is issued on pre-printed pre-numbered stationery, is affixed with proper stamp duty and is signed by two officials (in case its amount is Rs 50,000 or more). Acknowledge receipt of the guarantee to the issuing branch

Verify from your account that the instruments deposited or issued by you are reflected in your account with all details

Avail of Electronic Clearing System facility wherever available.

Verify that a draft is correctly prepared, signed by officials and drawn on the place intended.

Ensure to always mail your draft/cheque etc by courier or registered post.

Always cross your draft before dispatching. If possible, apply for a draft in the name of the beneficiary's banker giving his account number to avoid misuse.

In case of TTs, confirm receipt of funds from the beneficiary.

Electronic Fund Transfer (EFT)

If EFT is available for the destination place, always opt for it, instead of TT/DD

Use proper challan form. Collect counterfoils of receipted challans promptly.

Deposit your challans personally or through your own representative. Do not hand over money to some unknown person for depositing.